How can we help?

Open Orders and tap the order. You will see each step from the store confirming to the courier arriving, and a map once a courier is assigned. If the connection is slow the page refreshes every few seconds instead of live.

A four-digit code on your order screen. Give it to the courier at the door so the delivery can be completed. Never share it by phone or message — the courier does not need it until they are with you.

The ETA on the order screen updates as the kitchen and courier progress. If it passes the estimate by more than a few minutes, use Get help with this order — you can message the courier through a masked number or reach support without leaving the page.

From the order, choose Get help with this order → Something was missing or wrong, pick the items and add a photo if you have one. Most item-level refunds are approved automatically and land as credits immediately or back to your card within your bank’s timeframe.

Always the local currency of the island you order from — it is stated on the checkout button. If you switch on US-dollar display, the figures are marked estimated and are for reference only.

It depends on the island: cards and PayPal are common; some islands also support cash on delivery and local wallets. The exact list appears at checkout for your address.

On islands where cash is enabled you can choose it at checkout for eligible orders. Cash totals are rounded to the smallest local coin and the amount to hand over is shown clearly before you place the order.

Use the location control at the top: pick your island and area, then describe the place the way you would to a driver — community, estate, gate colour, a landmark. At checkout you confirm the exact spot on the map.

Yes — in Account → Language, island and prices. English, Spanish and French are available today; US-dollar estimates can be switched on for any island.

Send a request through Contact support below from the email on your account. We confirm your identity and complete exports within 30 days and deletions within the period your island’s law allows, keeping only what tax and payment rules require.

Apply on the merchants page. A partner manager for your island replies within two working days with the documents needed to verify your business.

Start on the couriers page. You need to be 18 or older, pass an identity check, and hold whatever licence and insurance your island requires for your vehicle.

From any order, Get help with this order → Report a safety concern reaches a person on your island. For something happening right now, call local emergency services first.

Apply in the courier app with a valid ID and vehicle documents; approval usually takes 1-3 business days.

You will see an updated estimate in the app, and support can offer a credit if the delay is significant.

Yes — most stores accept scheduled orders; look for the scheduling option at checkout.

Refunds return to your original payment method by default, or to Nyamly credits if you choose that option.

Cash on delivery is available in Barbados and Trinidad & Tobago for eligible orders under the cash limit.

The store will propose a substitute or a refund for that line; you approve the change before it is charged.

Plus members get free delivery over the plan threshold and a discount on the service fee, billed monthly or annually.

Open the order from your Nyamly account — you will see live courier location once a courier is assigned.