Trust and safety

The right bag, the right hands, no phone numbers swapped.

Safety on a delivery platform is mostly small mechanisms that work every time. These are ours.

Hands passing a sealed parcel

How an order stays safe

Delivery PIN

For higher-value orders, or whenever you choose, the courier needs the four-digit PIN from your order screen before the delivery is marked complete. Share it at the door, not over the phone.

Masked contact

Customers, couriers and stores call and message through a temporary number that stops working when the order closes. Nobody keeps anybody’s real number.

Courier identity checks

Every courier passes an identity check and, for motor vehicles, licence and insurance verification before their first delivery. You see the courier’s first name and vehicle on the tracking screen.

Proof of delivery

Contactless drop-offs are photographed by the courier. The photo is attached to your order and deleted after the dispute window closes.

Incident reporting

Every order has “Report a problem” in the same place. Safety reports go to a person on the local team, not a queue.

Fraud controls that do not punish honest people

We look for patterns such as repeated refunds, cloned accounts or spoofed locations, and add a PIN or a photo before we ever restrict an account. One odd signal never bans anyone.

Your data stays under local law

Each market has its own legal entity and its own data-protection duties. We keep your order data inside that market’s legal framework and apply the stricter rule where laws differ.

  • Precise location history is kept only as long as a delivery needs it, then reduced to the drop-off point on the receipt.
  • Staff who can unmask a phone number or view location history are named roles with two-step sign-in, and every look is written to an audit log.
  • Support can act on your account only through a logged “support mode” that you can see in your account activity.
  • Card details never touch our servers. They go straight to the payment provider licensed in your market.

The full policy, with the version that applies to you, is at Privacy.