Courier agreement

The agreement you accept when you apply to deliver with Nyamly. Plain language, and the version you accept is recorded with your application.

Version 2026-09-01 · baseline policy, applies wherever a market has not published its own

1. What this agreement is

This agreement is between you and the Nyamly entity for the market you deliver in. It applies when you use the Nyamly Courier app to accept and complete delivery offers. By accepting it in the app you confirm that you have read it. The version you accepted is recorded with your application.

2. You are an independent courier

You are not an employee of Nyamly. You decide when to go online, which offers to accept, and which route to take. There is no minimum number of hours or deliveries. You may deliver for other platforms or businesses at the same time, unless you are carrying a Nyamly order.

3. Who can deliver

You must be at least 18, legally allowed to work in your market, and able to provide the documents the app asks for: a government ID and a recent police certificate of character, plus a driver's licence and current vehicle insurance if you use a motor vehicle. Documents are checked by our team, usually within two business days. You must keep them valid and replace any that expire or are rejected.

4. Offers and pay

Every offer shows what you will earn for it, the pickup and the drop-off area before you accept. Pay for an accepted offer does not go down afterwards. Customer tips are yours in full. Earnings are paid out on the schedule shown in the Earnings tab, to the payout method you choose. Where you collect cash from customers, the app shows exactly how much to collect and you settle it as described in the Cash tab.

5. Doing the delivery

Collect the order as packed by the merchant and do not open sealed bags. Deliver to the location the customer confirmed, following their drop-off instructions. Some orders need the customer's delivery PIN or a photo as proof. Age-restricted items may only be handed to an adult who shows valid ID; if they cannot, return the item as the app directs.

6. Safety and conduct

Obey traffic laws and wear the safety gear your vehicle requires. Never use your phone while riding or driving. Treat customers, merchants and other couriers with respect. The Safety screen in the app gives you emergency contacts and a way to share your trip. You may refuse or stop a delivery if you feel unsafe; tell us from the app.

7. Your data

We use your location while you are online and on a delivery to offer you jobs, guide the delivery and show the customer where their order is. Documents are stored securely and seen only by staff who review them. Details are in the Privacy policy.

8. Account holds

We may pause your account while we look into a safety report, suspected fraud, an expired document or repeated failed deliveries. We will tell you why and how to respond. You can close your account at any time from the app once you have no active deliveries.

9. Liability and insurance

You are responsible for your vehicle and for any insurance your market requires to use it for deliveries. Nyamly is responsible for running the platform with reasonable care. Nothing in this agreement limits liability that cannot be limited under the law of your market.

10. Changes

We may update this agreement. You will be told in the app before a change takes effect, and asked to accept the new version before your next delivery.